Compliance, Safety & Service Standards

Documented, secure, and ready to deliver.

OBLED Corporation d/b/a 518 Courier — operational standards for secure, time-sensitive, medical and business deliveries across the Capital Region.

518 Courier operates with documented procedures designed for secure, time-sensitive, medical and business deliveries throughout New York's Capital Region. Our operational documentation is available to qualified clients, healthcare partners and contracting organizations upon request.

Operational standards

What we maintain, every route.

Chain-of-Custody procedures

Documented custody transfers with signatures and timestamps for sensitive and medical shipments.

Proof-of-Delivery documentation

Signature, photo and timestamp captured on delivery and available to the client on request.

Driver background screening

Drivers are screened before being assigned to routes.

Motor Vehicle Record verification

Driving records are verified as part of driver qualification.

Vehicle inspection procedures

Drivers complete vehicle inspection checks to support safe, reliable transport.

Secure handling of medical & sensitive shipments

Medical and sensitive shipments are handled only by trained, authorized personnel.

HIPAA-aligned privacy procedures

HIPAA-aligned privacy and security procedures are used for applicable medical courier operations.

Incident reporting procedures

Defined procedures for reporting incidents, service exceptions and any suspected privacy concern.

Temperature-control procedures

Temperature-controlled handling is available when the required equipment and procedures are confirmed at booking.

Driver training & qualification

Drivers complete training and qualification appropriate to their assigned route types.

Commercial insurance documentation

Certificates of insurance are available on request for business and medical accounts.

Medical courier

Handled by trained, authorized personnel.

HIPAA-aligned privacy and security procedures are used for applicable medical courier operations. Business Associate Agreements and supporting compliance documentation are available when required by the client.

  • 518 Courier provides medical courier services for specimens, pharmaceuticals, medical supplies and documents, subject to client instructions, packaging requirements and applicable federal and New York regulations.
  • 518 Courier does not transport patients or passengers.
  • Hazardous materials are accepted only when properly classified, packaged, documented and transported under applicable DOT regulations.
  • Temperature-controlled services are available only when the required equipment and procedures are confirmed at booking.
  • Medical shipments are handled only by trained and authorized personnel.

Compliance Document Center

Compliance documentation is maintained internally and can be provided to qualified clients, healthcare organizations and contracting partners during the vendor onboarding or contract review process.

Onboarding a medical or government account?

Capability statements, certificates of insurance, Business Associate Agreements and SOP documentation can be provided to qualified partners during onboarding or contract review.