How we operate, documented.
Public summaries of the procedures that guide our courier and medical operations. Full SOP documents are available to authorized customers, drivers and administrators.
Chain-of-Custody SOP
Defines how custody of a shipment is documented from pickup to delivery, including custody transfers, signatures, timestamps and tamper-evidence for sensitive and medical items.
- Verify sender identity and item description at pickup
- Record custody transfer with signature and timestamp
- Maintain sealed/tamper-evident handling for sensitive items
- Confirm recipient identity and capture proof at delivery
Proof-of-Delivery SOP
Standardizes how delivery is confirmed and evidenced, including recipient signature, photo capture, timestamp and exception handling when a recipient is unavailable.
- Capture recipient name, signature and timestamp
- Photograph delivery location where appropriate
- Log delivery exceptions and attempted deliveries
- Make POD available to the client on request
Medical Shipment Handling SOP
Describes safe handling of medical specimens and biological materials by trained, authorized drivers, including packaging verification and privacy safeguards.
- Verify packaging meets client and regulatory requirements
- Handle specimens only with trained, authorized personnel
- Apply HIPAA-aligned privacy safeguards
- Maintain chain-of-custody throughout transport
Temperature-Control SOP
Applies only when temperature-controlled transport is confirmed at booking. Covers equipment checks and temperature logging for temperature-sensitive shipments.
- Confirm temperature requirements and equipment at booking
- Verify equipment before pickup
- Log temperature at required checkpoints where applicable
- Escalate temperature exceptions immediately
Dry Ice Handling SOP
Covers safe handling and transport of shipments using dry ice, including ventilation, personal safety and documentation, under applicable DOT requirements.
- Handle dry ice only with trained personnel
- Ensure appropriate ventilation during transport
- Follow personal-safety and PPE guidance
- Document dry-ice shipments as required
Vehicle Inspection SOP
Standardizes pre-trip and post-trip vehicle inspections to support safe, reliable transport and to identify maintenance issues early.
- Complete pre-trip inspection checklist
- Report defects before dispatch
- Complete post-trip inspection and log issues
- Remove unsafe vehicles from service
Driver Qualification SOP
Defines the qualification requirements drivers must meet before assignment, including background checks, MVR checks and required training.
- Complete background check and MVR verification
- Complete required training for assigned route types
- Acknowledge relevant SOPs before assignment
- Maintain current documents and expiration tracking
Incident Reporting SOP
Describes how drivers and staff report incidents, service exceptions and any suspected privacy or security concern, and how those reports are handled.
- Report incidents promptly through the driver portal
- Escalate suspected privacy or security concerns immediately
- Document facts, time and parties involved
- Notify affected clients as required
HIPAA Privacy & Security Policy
Summarizes 518 Courier's HIPAA-aligned privacy and security practices for medical courier operations, including access limits, training and Business Associate Agreements.
- Limit access to protected information to authorized personnel
- Apply administrative, physical and technical safeguards
- Provide Business Associate Agreements when required
- Train personnel on privacy and security responsibilities