1. Booking & quotes
Quotes are estimates based on distance, size, weight, service level and time of day. Final pricing is confirmed by dispatch before a driver is assigned.
2. Packaging & contents
You are responsible for accurately describing and appropriately packaging items. Prohibited items may not be shipped.
3. Access & availability
You must provide accurate pickup and drop-off details and ensure a recipient is available where required. Failed access may incur additional charges.
4. Medical shipments
Medical shipments must meet packaging and regulatory requirements. Special handling (including temperature control) must be confirmed at booking.
5. Liability
Liability for loss or damage is limited as described at booking and subject to applicable law. Insurance certificates are available on request.
6. Payment
Business accounts may be invoiced monthly. Payment terms are confirmed at account setup.
7. Contact
Questions about Customer Terms? Contact info@518courier.com or (518) 954-4701.