1. Information we collect
We collect information you provide when requesting a quote, booking a delivery or creating an account — such as your name, company, email, phone number, pickup and drop-off addresses, and delivery instructions. We also collect basic technical information such as device and usage data when you use our website.
2. How we use information
We use your information to provide, schedule and complete deliveries, to communicate with you about your requests, to maintain accounts and invoicing, and to improve our services. We do not sell your personal information.
3. Sharing
We share information only as needed to complete a delivery (for example, with the assigned driver) or as required by law. Service providers who support our operations are bound by confidentiality obligations.
4. Medical and sensitive information
For medical courier work, we follow HIPAA-aligned privacy and security procedures and limit access to authorized personnel. See our HIPAA Privacy Notice for details.
5. Data retention
We retain records for as long as needed to provide services, meet legal and tax obligations and resolve disputes.
6. Your choices
You may request access to or correction of your information, or opt out of non-essential communications, by contacting us. To stop delivery-related text messages, reply STOP.
7. Security
We use reasonable administrative, physical and technical safeguards to protect personal information. No method of transmission or storage is completely secure.
8. Contact
Questions about this Privacy Policy? Contact us at info@518courier.com or (518) 954-4701. Mailing address: 1321 Pleasant St, Schenectady, NY 12303.